Intercept: the Open Source Solution to Event Management

In 2018, Richland Library (SC) embarked on an ambitious goal: to engage with customers by tracking their attendance at programs and events and making recommendations based on their activity on their website. Three years, and much trial and error later, this open source customer engagement and event management system, developed by Aten Design Group and Richland Library, with a grant from the Knight Foundation, is being used by RAILS, a consortium of Illinois libraries and Camden County Library System (NJ), a mid-sized suburban county system, in addition to Richland’s urban, suburban and rural libraries.

All three systems use Intercept’s base code in different ways, all three are contributing to building up this new community, and all three depend on Intercept to engage their users, helping customers find more of what they love.

Join Sally Shaughnessy, Aten’s VP of Client Services and Project Manager for Richland’s Intercept build, along with Richland, RAILS and Camden County for a discussion on why Intercept is still the most flexible events management option for not just libraries, but any nonprofit with events and programming.