User surveys are just one tool you can use to understand user preferences that can lead to a successful design.
Whitespace is an invaluable asset to design. It can have a huge influence on overall site usability, which ultimately impacts the success of organizational goals.
Your public library has evolved. No longer just a place where books are stored and borrowed, libraries provide an open gateway to a universe of information, media and the arts. Libraries are vibrant hubs for connected communities. They offer events, programs, meeting spaces, technology resources, and a host of other services for the public.
In order to create an effective user-centered experience, we create personas for key audience groups. Although a persona is a fictitious representative and may not be exactly like your real end users, the process of creating a persona helps to build empathy for the real people that are going to use the final product.