Blog posts by Christine

  • A Holistic Approach to Accessibility

    June 05, 2019

    Everyone deserves equal access to information and online resources. According to the Center for Disease Control, approximately 1 out of every 5 adults in the U.S.

  • This But Not That

    February 21, 2019

    Use this simple, collaborative workshop to help clearly articulate your organization’s core values and establish a framework for effective design and copy.

  • Run Better Events for Your Library

    January 17, 2019

    Library events reimagined. Intercept takes event management into the 21st century with the ability to track attendance, engage virtually with customers and make data-driven decisions to evolve your events.

  • Taxonomy Management for Nonprofits

    June 27, 2018

    Nonprofit organizations are always evolving – what's the best way to keep up with tagging management? We break it down into two major areas to consider: managing new tags and reviewing current tags.

  • A Tool for Estimating College Tuition

    March 20, 2018

    The tuition and fees calculator we built with Stanford Summer Session allows prospective students to plan their summer at Stanford, and it's been a hit with students and staff!

  • Building Empathy with Personas: A Case Study

    May 24, 2017

    In order to create an effective user-centered experience, we create personas for key audience groups. Although a persona is a fictitious representative and may not be exactly like your real end users, the process of creating a persona helps to build empathy for the real people that are going to use the final product.

  • 7 Tips to Design for Repeat Users

    June 08, 2016

    It takes 28 days to form a habit. Today I’ll share seven tips you can use to create a product that users will want to form a habit around.

  • Iterative User Testing

    February 04, 2016

    To create the best user experience, we recommend conducting iterative user testing early and often. Conduct a test. Analyze your results. Make updates to improve usability. Repeat.

  • Connecting Content to User Needs and Business Goals

    March 26, 2015

    One of the greatest challenges when starting a new project is determining how best to align an organization's content with both user needs and business goals. We look to the Core Model approach to guide user behavior.